I can't afford my premiums

How can MLC Life Insurance help me?

We’re sorry to hear you’ve been affected and we’re here to help. If you’re facing financial difficulties, our Financial Hardship Policy can help you with a premium pause and other support, so you can hold on to your insurance and continue to protect your lifestyle and your family into the future. For a response from our specialist support team, please:

Speak to your
Financial Adviser

We can work with your adviser on how we might best help you and ensure your insurance remains in place.

Submit a Financial
Hardship Request

If you are concerned about your ability to make life insurance premium payments, please contact MLC Life Insurance so that we can discuss what support can be provided during this time. Options are applied on a case by case basis in discussion between customers and our Education and Loyalty team.

Or call us on one of these numbers:

Debt Protection

1300 280 133

MLC EasyCover
NAB Credit Card Cover
NAB Mortgage Protect
Personal Loan Cover
National Loan Cover

13 22 95

Any other MLC Life
Insurance policy

13 65 25

Wellness services to help you through this difficult time

As an MLC Life Insurance customer, you can use these wellness services at no extra cost.

Best Doctors

Best Doctors connects you and your family to a virtual network of medical specialists. While it doesn’t replace your own doctor, it does help answer your questions and give you more clarity, without leaving home.
Learn more

Mental Health Navigator

Mental Health Navigator connects you to a dedicated mental health nurse and a virtual network of clinical psychologists and psychiatrists, so you can get more information about your diagnosis and treatment plan.
Learn more

How we can help

Even though we’re working from home, our customer service and claims teams are ready to support you. This hub is designed to deliver news, updates and important information about your insurance and our response to COVID-19.

Choose an option to find out how we can support you.